Refund policy
Digital Products
All Snapvolt products are digital products delivered electronically. No physical products will be shipped.
Because digital products can be accessed immediately after purchase, we generally do not accept cancellations or refunds simply because a customer changes their mind after receiving or downloading the product.
However, nothing in this policy limits any rights you may have under applicable South African consumer-protection law.
Technical Problems
If you experience a genuine technical problem accessing or downloading your purchase, please contact us at:
Please include your order number and the email address used when placing your order.
We will work with you to resolve the issue and provide access to the product where appropriate.
Incorrect or Defective Digital Product
If the digital product supplied to you is materially different from the product described on our website, is corrupted, or cannot reasonably be accessed because of a technical problem on our side, please contact us so that we can investigate and, where appropriate, provide a replacement, correction or refund in accordance with applicable law.
Refund Requests
Refund requests should be submitted to:
Please include:
- Your full name
- Order number
- Email address used at checkout
- Reason for your request
- Description of any technical problem
We will review each request and respond as soon as reasonably possible.